Refund policy

Last updated: 08/12/2025

At GOGS, customer satisfaction is important to us. Due to the nature of food and snack products, all sales are generally final.
However, we will always work with customers if something goes wrong.

Non-Returnable Items

Because we sell perishable goods, we do not accept returns on any edible products.

Refund Eligibility

You may be eligible for a refund or replacement if:

• Your order arrived damaged,

• You received the wrong item, or

• Your package was lost in transit.

To request assistance, email support@gogs.com within 7 days of receiving your order with:

• Your order number

• Photos of the issue (if applicable)

Cancellations

Orders can be canceled within 12 hours of purchase. After this period, we cannot guarantee cancellation due to processing times.

Late or Missing Refunds

If a refund is approved, it will be processed back to your original payment method within 3–7 business days.